FAQs

 

What insurances do you take?

We are currently able to accept:

  • Aetna

  • Anthem BCBS

  • Buckeye

  • Caresource

  • Cigna

  • Medical Mutual of Ohio

  • Molina

  • Mutual Health Services

  • Optum Health

  • United Healthcare

  • UMR, Paramount

  • Summacare

  • Tricare

We are also able to work with other plans to use out-of-network benefits.

What should I expect from a first appointment with a counselor?

Counseling is a very collaborative process and this begins with an intake appointment. The goal of this session is for you and your counselor to become acquainted and to explore the current challenges that bring you to counseling. Your counselor will also collect information about your health history and other aspects of your wellbeing to inform your work together. From there goals for counseling are discussed and your counselor makes sure you feel informed about counseling.

Do you write letters for HRT and transgender healthcare?

Yes! Our clinicians are happy to assist you in accessing life-affirming care and are able to write letters of support for current clients.

What are your out-of-pocket rates?

An initial 60-minute intake assessment is $165 and subsequent 55-minute counseling sessions are $135. Our clinicians are able to offer a sliding scale based on income that can reduce the costs of services. The full list of service codes and fees is available upon request.

Are you compliant with the No Surprises Act?

Under the law, health care providers need to give patients who don’t have certain types of health care coverage or who are not using certain types of health care coverage an estimate of their bill for health care items and services before those items or services are provided.

• You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services upon request or when scheduling such items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

• If you schedule a health care item or service at least 3 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 1 business day after scheduling. If you schedule a health care item or service at least 10 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after scheduling. You can also ask any health care provider or facility for a Good Faith Estimate before you schedule an item or service. If you do, make sure the health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after you ask.

• If you receive a bill that is at least $400 more for any provider or facility than your Good Faith Estimate from that provider or facility, you can dispute the bill.

What are your hours?

Our clinicians offer a variety of available times for appointments and every clinician has a unique work schedule. Appointments are available Monday-Saturday generally between the hours of 8:00 am and 9:00 pm and will vary. This is something you can discuss with our engagement specialist or your preferred clinician.

Our office staff is available as follows:

Monday - Friday - 9:30 am to 5:00 pm

How do I schedule an appointment?

Feel free to reach out to us by phone at 330-606-9262 or by email at leanne@navigatecounseling.org. You can also submit a Contact Us form and someone will be in touch in one to two business days. From there we can connect you to your preferred clinician and send intake documents through our therapy portal.

Do I need to be a part of the LGBTQ community to get services at Navigate?

Nope! We love working with people from all walks of life and while we are all LGBTQ+ allies we work with anyone who is seeking support as they work to deepen their understanding of themselves and overcome mental health concerns.

What to do if I have any feedback with services?

If I have any feedback about the services I am being provided with, please contact Client’s Rights Officer, Andrew Herbell - andrew@navigatecounseling.org